At Tempt, we strive to provide high-quality products and excellent customer service. If you're not completely satisfied with your purchase, we offer a straightforward refund policy to ensure your experience with us is positive.
1. Eligibility for Refunds
- Product Condition: To be eligible for a refund, the product must be returned in its
original condition, unused, and in the original packaging. - Return Window: You must request a refund within 3 days of receiving your order.
Requests made after this period will not be eligible for a refund. - Proof of Purchase: A valid proof of purchase, such as an order confirmation email or receipt, must be provided to process the refund.
2. Refund Process
- Requesting a Refund: To initiate a refund, please contact our customer support team at support@tempt.shop with your order details and the reason for the refund request.
- Return Shipping: Customers are responsible for the cost of return shipping unless the product is damaged or defective.
- Inspection and Approval: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method
3. Refund Timeline
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Processing Time: Refund will be initiated within 4 days and will be credited into respective payment mode within 3 days
Return: return will be initiated within 4 days. - Partial Refunds: In some cases, only partial refunds may be granted (if applicable). This includes items that are not in their original condition, are damaged, or have missing parts for reasons not due to our error.
4. Exchanges
- We do not offer exchanges. If you wish to exchange a product, please return it for a refund and place a new order for the desired item.
5. Late or Missing Refunds
- If you haven’t received a refund yet, first check your bank account or credit card
statement. Then, contact your bank or credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at support@tempt.shop
6. Policy Changes
- We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page and will take effect immediately upon posting.
- By making a purchase from Tempt, you agree to the terms of this Refund Policy.
- For any questions or assistance, please contact our customer support team.
